Revere Works

Laundry Associate

As a Laundry Associate you will help customers as needed with washers, dryers, card machines, retail sales and washer/dryer issues. General customer service, answering phones and laundry drop off.

Help to maintain cleanliness of the store, machines, custom satisfaction and wash/dry/fold customer laundry.


Essential Job Functions:

Provides assistance to customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise.

Responsible for accurately utilizing the cash register or point of retail sale computer
Has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items.

Ensures retail sales items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running low.

Utilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shift.

Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; informs supervisor of any customer complaints or claims.

Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniform.

Follows all safe practices to prevent accidents and injuries to customers and employees
Understands responsibilities for emergency situations such as fires, floods and severe weather.

Maintains a safe environment inside and outside of the store.

Continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required.


Job Requirements:

Must be able to stand for up to 8+ hours at a time for a shift
Must be able to lift 35 pounds
Must be able to communicate with all customers and associates in a professional manner
Must be able to work well with others and remain calm in stressful situations
Previous experience in customer service or retail is preferred
Ability to resolve customer issues/complaints in a fashionable and timely manner
Ability to perform assigned tasks by management
Ability to work a flexible schedule


What We Offer:
Benefits for full-time employees
Bonus Program
Company Uniforms Provide
Competitive Wage
Employee Discount Program
Flexible schedules for full-time and part-time employment
Fun, Energetic Work Environment
Holiday Pay
Promotions
Referral Program
Retention Program

The Neighborhood Developers - Housing Assistance Manager

Are you enthusiastic about combatting displacement? Do you care deeply about the success of gateway immigrant communities? Consider becoming the CONNECT Housing Hotline Manager at The Neighborhood Developers (TND), a successful community development corporation in Chelsea, Revere, and Everett, MA. The Housing Hotline Manager is responsible for the oversight and operation of the Housing Assistance Hotline, which was established in May 2020 to help preserve tenancies during the COVID-19 pandemic and the resulting economic fallout. This is a rare opportunity to help re-shape a successful rental assistance program into an even more comprehensive approach to helping families remain in their homes.

Overview:

The Housing Assistance Hotline was created in May 2020 so that eligible residents can access state-wide emergency housing assistance programs administered by the Massachusetts’ Department of Housing and Community Development (DHCD). The Hotline has helped households apply for and receive over $12 million in emergency housing assistance while maintaining a client-centered advocacy model. Applications are submitted to our partner organization, Metro Housing| Boston, for approval. The Hotline also provides residents with information about tenant rights and connects callers with legal aid, emergency housing resources, and other wrap-around services as needed. With rental assistance decreasing, we are shifting more resources to housing counseling.

CONNECT promotes the financial stability and mobility of residents of Chelsea, Revere, and Everett in close collaboration with partner organizations by providing holistic services. CONNECT’s formal partners are Metro Housing|Boston, Bunker Hill Community College, Metro Credit Union, and MassHire, and we also work extensively with other organizations including La Colaborativa, Women Encouraging Empowerment, Revere Community Schools, and the local municipalities.

CONNECT is a program of TND, a non-profit community development corporation with a mission to create strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and determine their own future. The organization builds affordable homes, supports households to achieve greater financial mobility, and organizes community leaders on issues related to neighborhood conditions as well as social and economic justice. TND’s headquarters is in Chelsea where it has operated since 1978. The organization expanded into Revere in 2010 and began offering some of its services in Everett in 2018. For more information see www.theneighborhooddevelopers.org.

Responsibilities and Duties:

Provide oversight and improvement of the CONNECT Housing Hotline service, and to help Housing Hotline staff expand its case management and housing counseling services model.

• Maintain an accurate understanding of relevant RAFT program eligibility rules, application requirements, and processes.

• Track the Hotline and database systems the team uses to assist applicants, securely transmit applications, and report progress and results.

• Monitor the quality review and disbursement process.

• Develop and recommend improved standards and processes for the Hotline’s operational systems, including the use of technology, workflow, accessibility, intake systems, referral systems, data tracking, and case-management model. Support the Housing Hotline team with implementing these processes.

• Perform quality review of RAFT applications prepared by Housing Hotline associates to make sure the applications will go through, and our clients can quickly access assistance.

• Trouble shoot application issues including those flagged by our approver, Metro Housing| Boston.

• Develop meaningful intake metrics and reporting for funders, TND board, or other entities as needed.

• Help develop and implement a housing counseling and case management strategy for Hotline callers, especially those for whom RAFT will not preserve their tenancies. Develop a robust system of referrals to agencies that provide needed supports for unsustainable households.

• Serve as main liaison to partner organizations including Metro Housing|Boston, the City of Revere, La Colaborativa, Housing Families and others.

• Maintain and collaborative relationships with Chelsea landlords and other relevant parties.

• Serve as TND/CONNECT’s representative to the Chelsea-wide Eviction Task force.

• Provide monthly reports to our funder, the City of Chelsea, on RAFT applications processed and other relevant metrics.

• Supervise staff and provide them daily support with cases, coordinate meetings, trainings, and manage case-assignments and workflows.

• Work directly with households facing housing instability, displacement, and eviction to connect to critical resources and receive wrap around assistance (i.e. direct "service" work).

Desirable Qualifications:

A strong candidate will demonstrate many of the following qualifications:

• Expertise in rental assistance programs and/or experience working in housing case management or related fields.

• Strong program implementation skills: experience stewarding and improving programs.

• Experience using or developing data systems in social work, housing advocacy, human services, or related fields.

• Direct experience working with low-income clients.

• Experience working with partner organizations and maintaining good relationships with partners.

• Commitment to the mission of The Neighborhood Developers and CONNECT and to social, economic, and racial justice.

• Ability to interact positively and effectively with a variety of people from different backgrounds including race, ethnicity, gender, sexual orientation, and socioeconomic status.

• Demonstrated ability to manage time, work effectively in a team, prioritize appropriately among multiple competing demands, and solve problems.

• Detail-oriented, well-organized, and able to work independently.

• Flexible and willing to adapt as circumstances require.

• Strong computer skills with Microsoft Office suite and with Salesforce or other databases.

• Excellent communication skills.

• Fluency in both English and Spanish is ideal.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Apply: Please submit both a resume and cover letter

Opportunity Communities (OppCo) provides human resources for TND. OppCo and its members, Nuestra Comunidad and TND are equal opportunity organizations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity, sexual orientation, marital status, disability, veteran status or any other basis protected by applicable federal, state, or local law.

Summary:

Are you enthusiastic about reducing economic disparities exacerbated by COVID-19? Do you care deeply about the success of gateway immigrant communities? Consider becoming the Assistant Director of CONNECT at The Neighborhood Developers (TND), a successful community development corporation in Chelsea, Revere, and Everett, MA. This is a rare opportunity to help lead a multi-faceted, ambitious initiative within a respected, stable, community-based organization. If you care about immigrant gateway communities and you love work that involves a wide range of responsibilities and will allow you to develop many additional skills, this job could be for you.

Overview:

CONNECT promotes the financial stability and mobility of residents of Chelsea, Revere, and Everett in close collaboration with partner organizations by providing holistic services. CONNECT’s formal partners are Metro Housing| Boston, Bunker Hill Community College, Metro Credit Union and MassHire, and we also work extensively with other organizations including La Colaborativa, Women Encouraging Empowerment, Revere Community Schools, and the local municipalities.

The Assistant Director will help the CONNECT Director in all aspects of running the direct services partnership initiative, be involved in the wide range of critical services that CONNECT offers the communities TND serves, and support every facet of CONNECT’s operation, serving as the second line of authority and management for the program. This is an exciting time to join the CONNECT team in a leadership position. The communities TND serves – Chelsea, Revere, and Everett – are dynamic immigrant gateway cities, but a combination of pandemic job loss and gentrification are threatening the diverse nature of our communities. In response, CONNECT has been expanding its portfolio of services, which now include free tax preparation, access to job coaches (who help jobseekers get back to work, obtain better jobs, and identify vocational opportunities) and financial coaches (who help our clients reach their financial goals), and a hotline that assists our clients with public benefits applications (such as rental assistance and SNAP). The hotline also provides residents with information about tenant rights and connects callers with legal aid, emergency housing resources, and other wrap around services as needed.

CONNECT is a program of TND, a non-profit community development corporation with a mission to create strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and determine their own future. The organization builds affordable homes, supports households to achieve greater financial mobility, and organizes community leaders on issues related to neighborhood conditions as well as social and economic justice. TND’s headquarters is in Chelsea where it has operated since 1978. The organization expanded into Revere in 2010 and began offering some its services in Everett in 2018. For more information see www.theneighborhooddevelopers.org.

Responsibilities and Duties:

1) Promote the coordination and integration of services: CONNECT’s model is premised on helping clients access holistic services. We have found that when clients access more than one service, their outcomes dramatically improve. The Assistant Director will help create systems to better coordinate services among CONNECT units and across TND departments. The Assistant Director will also help coordinate with CONNECT’s formal and informal partners to ensure the most effective delivery of services to our communities.

2) Recruiting and onboarding new staff, including VISTAs and AmeriCorps Members:

• Draft job descriptions

• With support of our HR team, make sure that job postings are widely distributed

• Participate selection processes

• Aid with the onboarding process

3) Support CONNECT Director with grant management, reporting, and fundraising: Provide data and narratives about CONNECT’s accomplishments to our resource development team. Help develop the strategic direction of the program.

4) Review internal data and metrics to ensure achievement of goals and targets: TND/CONNECT is focused on making sure that our services are meeting the changing needs of our communities. The Assistant Director will work with the CONNECT Director to ensure we have set appropriate goals and to monitor to see if we are reaching them.

5) Serve as operations manager of the Housing Assistance Hotline: Work with the Housing Assistance Hotline Manager to provide oversight and improvement of the CONNECT Hotline service, and to help hotline staff expand its case management and housing counseling services model.

• Maintain an accurate understanding of relevant program eligibility rules, application requirements, and the application process; the hotline and database systems the team uses to assist applicants, securely transmit applications, and track/report progress and results; and the quality review and disbursement process.

• Develop recommended standards and processes for Hotline’s operational systems, use of technology, and workflow, to improve accessibility, intake systems, referral systems, data tracking, and case-management model. Support the Housing Hotline team with implementing these processes.

• Perform quality review of RAFT applications prepared by Housing Hotline associates to make sure the applications will go through, and our clients can quickly access assistance.

• Develop meaningful intake metrics and reporting for funders, TND board, or other entities as needed.

• Serve as main liaison to partner organization Metro Housing|Boston, including:

1. Monitoring RAFT application processing to make sure that all are being timely approved, ensuring time-sensitive applications are elevated and prioritized, proposing systems changes when state guidelines change to maintain, and trouble-shooting issues.

2. Overseeing our relationship with the Metro Housing|Boston staff member who provides housing search services to CONNECT clients.

6) Support CONNECT staff as needed.

7) Work with CONNECT Director on other tasks as needed.

Desirable Qualifications:

A strong candidate will demonstrate many of the following qualifications:

• Experience managing staff.

• Strong program implementation skills: experience stewarding and improving programs.

• Experience using or developing data systems in social work, housing advocacy, human

services, or related fields.

• Direct experience working with low-income clients.

• Familiarity with rental assistance programs and/or experience working in housing case management or related fields.

• Commitment to the mission of The Neighborhood Developers and CONNECT and to social, economic, and racial justice.

• Ability to interact positively and effectively with a variety of people from different backgrounds including race, ethnicity, gender, sexual orientation, and socioeconomic status.

• Demonstrated ability to manage time, work effectively in a team, prioritize appropriately among multiple competing demands, and solve problems.

• Detail-oriented, well-organized, and able to work independently.

• Flexible and willing to adapt as circumstances require.

• Strong computer skills with Microsoft Office suite and with Salesforce or other databases.

• Excellent communication skills.

• Fluency in both English and Spanish is ideal.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Apply: Please submit both a resume and cover letter

Opportunity Communities (OppCo) provides human resources for TND. OppCo and its members, Nuestra Comunidad and TND are equal opportunity organizations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity, sexual orientation, marital status, disability, veteran status or any other basis protected by applicable federal, state, or local law.

Responsible assisting with the conception, coordination and implementation of the sales and profit initiatives to meet and exceed the goals of the Hotel.
Duties and Responsibilities include the following. Other duties may be assigned.
• Call current and potential clients to follow-up with critical details of group blocks and events as well as write correspondence and various documentation using proper grammar and etiquette
.Enter group rooming list and maintain client information on arrival, departure and parking.
• Files correspondence and documents as necessary. Provides information on group dates, rates and deadlines. Ensures that all pertinent deadlines are met.
• Services existing key corporate accounts with follow-up calls and file maintenance.
• Pursue, Organize and book sleeping rooms, banquets and group business for the hotel
• Maintain ongoing knowledge of the competition's product and current marketing
• Effectively document account information and group transactions into computer system
• Respond promptly to all sales related inquires and correspondence from customers, prospects and leads
• Confirm group bookings, using availability and rate guidelines approved by the DOS or General Manager
• Assist with special project tasks, including mailings, sales blitz lists and other sales related activities
• Assists Director of Sales with annual business plan.
• Assists Director of Sales as requested.
• Promote a professional positive image of the hotels at all times through personal appearance, civic functions and general public behavior
• To develop working relationships with hotel department heads and operational areas
• Communicate effectively with all hotel departments to ensure group arrangements are carried out as efficiently as possible
• Presents management with a forecast of future business activities for certain market segments for the hotel.
• Assists with writing rate proposals and agreements.
• Supervises maintenance of all assigned sales activities.
• Answers phone calls to Sales, takes accurate messages and transfers telephone calls to the appropriate person in an efficient manner.
• Assists with the new product development process to provide insight from the sales standpoint into product design and pricing.
• Reviews major complaints received from customers and recommends corrective action to the applicable business unit and function.
• Evaluates and reviews customer requests for product modifications in conjunction with existing suppliers.
• Utilizes a mechanism to collect, analyze, and report competitive information to each business unit.
• Demonstrate good interpersonal and communication skills to lead, influence, and fulfill customer needs.
• Model appropriate behavior, by serving as a role model to demonstrate professional behavior, including honesty and integrity
• Exhibit strong decision-making and time management skills, by analyzing information and evaluating department needs to prioritize leads and complete assigned projects
• Promote a positive team environment for sales and catering
• Maintains cleanliness and excellent condition of equipment and work area
• Provides assistance and coverage in hotel operations, as needed.

Summary:

Are you enthusiastic about combatting displacement? Do you care deeply about the success of gateway immigrant communities? Consider becoming the CONNECT Housing Operations Manager at The Neighborhood Developers (TND), a successful community development corporation in Chelsea, Revere, and Everett, MA. The Housing Hotline Operations Manager is responsible for supporting the Housing Assistance Hotline Manager’s oversight and operation of the Housing Assistance Hotline, which was established in May 2020 to help preserve tenancies during the COVID-19 pandemic and the resulting economic fallout. This is a rare opportunity to help re-shape a successful rental assistance program into an even more comprehensive approach to helping families remain in their homes.

Overview:

The Housing Assistance Hotline was created in May 2020 so that eligible residents can access state-wide emergency housing assistance programs administered by the Massachusetts’ Department of Housing and Community Development (DHCD). The Hotline has helped households apply for and receive over $12 million in emergency housing assistance while maintaining a client-centered advocacy model. Applications are submitted to our partner organization, Metro Housing| Boston, for approval. The Hotline also provides residents with information about tenant rights and connects callers with legal aid, emergency housing resources, and other wrap-around services as needed. With rental assistance decreasing, we are shifting more resources to housing counseling.

CONNECT promotes the financial stability and mobility of residents of Chelsea, Revere, and Everett in close collaboration with partner organizations by providing holistic services. CONNECT’s formal partners are Metro Housing| Boston, Bunker Hill Community College, Metro Credit Union, and MassHire, and we also work extensively with other organizations including La Colaborativa, Women Encouraging Empowerment, Revere Community Schools, and the local municipalities.

CONNECT is a program of TND, a non-profit community development corporation with a mission to create strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and determine their own future. The organization builds affordable homes, supports households to achieve greater financial mobility, and organizes community leaders on issues related to neighborhood conditions as well as social and economic justice. TND’s headquarters is in Chelsea where it has operated since 1978. The organization expanded into Revere in 2010 and began offering some of its services in Everett in 2018. For more information see www.theneighborhooddevelopers.org.



Responsibilities and Duties:

Work with the Housing Assistance Hotline Manager to provide oversight and improvement of the CONNECT Hotline service, and to help hotline staff expand its case management and housing counseling services model.

● Develop, if necessary, and maintain an accurate understanding of relevant program eligibility rules, application requirements, and processes;

● Track the Hotline and database systems the team uses to assist applicants, securely transmit applications, and report progress and results

● Monitor the quality review and disbursement process.

● Develop and recommend improved standards and processes for the Hotline’s operational systems, including the use of technology, workflow, accessibility, intake systems, referral systems, data tracking, and case-management model. Support the Housing Hotline team with implementing these processes.

● Perform quality review of RAFT applications prepared by Housing Hotline associates to make sure the applications will go through, and our clients can quickly access assistance.

● Develop meaningful intake metrics and reporting for funders, TND board, or other entities as needed.

● Serve as main liaison to partner organization Metro Housing|Boston, including:

1. Monitoring RAFT application processing to make sure that all are being timely approved, ensuring time-sensitive applications are elevated and prioritized, proposing systems changes when state guidelines change to maintain, and trouble-shooting issues.

2. Overseeing our relationship with the Metro Housing|Boston staff member who provides housing search services to CONNECT clients.

Desirable Qualifications:

A strong candidate will demonstrate many of the following qualifications:

● Strong program implementation skills: experience stewarding and improving programs.

● Experience using or developing data systems in social work, housing advocacy, human services, or related fields.

● Direct experience working with low-income clients.

● Familiarity with rental assistance programs and/or experience working in housing case management or related fields.

● Commitment to the mission of The Neighborhood Developers and CONNECT and to social, economic, and racial justice.

● Ability to interact positively and effectively with a variety of people from different backgrounds including race, ethnicity, gender, sexual orientation, and socioeconomic status.

● Demonstrated ability to manage time, work effectively in a team, prioritize appropriately among multiple competing demands, and solve problems.

● Detail-oriented, well-organized, and able to work independently.

● Flexible and willing to adapt as circumstances require.

● Strong computer skills with Microsoft Office suite and with Salesforce or other databases.

● Excellent communication skills.

● Fluency in both English and Spanish is ideal.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Apply: Please submit both a resume and cover letter
https://oppco.hiringthing.com/job/456524/housing-hotline-operations-manager-half-time

Opportunity Communities (OppCo) provides human resources for TND. OppCo and its members, Nuestra Comunidad and TND are equal opportunity organizations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity, sexual orientation, marital status, disability, veteran status or any other basis protected by applicable federal, state, or local law.