311 / Office of Innovation and Data Management

Call 781-286-8311.

If you are on a mobile device and the call you make is bouncing off a cell town in a neighboring community, it won’t reach our 311 center. In that case, you can dial the 10-digit number. In a small number of cases in North Revere, Verizon even has a small section of the city where the land lines call the Malden 311 office. In that case, you can also use the 10-digit number.

311 is your best resource for service requests, reporting an issue, asking a question, or calling City Hall for any purpose. It should never be substituted for 9-1-1 if you have a public safety emergency.

The 311 Center does request that you provide us contact information so that we can update you on any requests you put in the system, or to call you back if we have any questions about the request you put in. That data remains in the 3-1-1 software system and is not used by any other department.

Because of the large number of software and hardware products in use by cities and towns, we are not accepting cold calls on technology products. Use the Information Technology Vendor Form to provide the information we need, and for any real suggests we will happily get back to you, one way or another.