Technology

311 / Office of Innovation and Data Management

The Office of Innovation and Data Management works to improve city services through use of data and technology. We work to make city government more efficient, effective, transparent and responsive both internally between departments, and externally with residents. As the home of Revere 311, we seek to improve the relationship that Revere residents have with Revere city government.

Results for Revere

Mayor Brian Arrigo has announced the launch of Results for Revere, a data transparency initiative that, for the first time, will unlock performance data for city departments and share results to the public on the city’s website. New data sets will be released over the coming weeks and months. 

Results Page

Revere 311

The Mayor’s Revere 311 Constituent Call Center is a signature program launched by Mayor Arrigo through the Office of Innovation and Data Management. The City’s 311 Center is designed as a central resource for most calls to City Hall. Whether you have a request you need to put in, such as a pothole needing filled, or you have a complaint you wish to register that is within the City’s jurisdiction, such as most issues related to trash, or if you have a question that we can answer, such as how to pay a bill, you can dial 3-1-1 (781-286-8311). Calling 3-1-1 is also the easiest way to reach City Hall if you need to be connected to a specific department or staff person. No need to memorize all the various department phone numbers. Let us be your resource.

We urge you to provide us contact information so that we can provide you with updates about any requests you may have.

Revere Goes Mobile

Vendor Form

Are you looking to pitch a new product for the Office of Innovation and Data Management or Information Technology? We'd love to hear from you. Please fill out the Vendor Form. 

Vendor Form

Online Services

FAQ

How do I reach 311 if I’m outside of the City, or if dialing 3-1-1 isn’t working correctly?

Call 781-286-8311.

If you are on a mobile device and the call you make is bouncing off a cell town in a neighboring community, it won’t reach our 311 center. In that case, you can dial the 10-digit number. In a small number of cases in North Revere, Verizon even has a small section of the city where the land lines call the Malden 311 office. In that case, you can also use the 10-digit number.

Contact Information & Hours
Mon.-Thur. 8:15am-5pm
Fri. 8:15am-3pm
Reuben Kantor
Director, OIDM
Allan Fitzmaurice
Supervisor, Revere311
781-286-8311
Randall Mondestin
Analyst & Constituent Service Rep
781-286-8311
Angelica Cardona-Ramirez
Constituent Service Rep
781-286-8311