To better serve Revere residents, City Hall opens at 8 AM, extended hours until 7 PM on Mondays and Wednesdays, and is closed on Fridays.


311 / Office of Innovation and Data Management

The Office of Innovation and Data Management works to improve city services through use of data and technology. We work to make city government more efficient, effective, transparent and responsive both internally between departments, and externally with residents. As the home of Revere 311, we seek to improve the relationship that Revere residents have with Revere city government.

Revere 311

The Mayor’s Revere 311 Constituent Call Center is a signature program launched by Mayor Arrigo through the Office of Innovation and Data Management. The City’s 311 Center is designed as a central resource for most calls to City Hall. Whether you have a request you need to put in, such as a pothole needing filled, or you have a complaint you wish to register that is within the City’s jurisdiction, such as most issues related to trash, or if you have a question that we can answer, such as how to pay a bill, you can dial 3-1-1 (781-286-8311). Calling 3-1-1 is also the easiest way to reach City Hall if you need to be connected to a specific department or staff person. No need to memorize all the various department phone numbers. Let us be your resource.

We urge you to provide us contact information so that we can provide you with updates about any requests you may have.

Online Services

The vast majority of interactions that residents may need to have with city hall can be done safely from a phone or computer. Residents who need to conduct city business in-person should call 3-1-1  to make an appointment with any city department. All City staff continue to report to work to provide full service to Revere residents.

Here’s a handy list of things you can do online. If you have questions or requests, send them our way.

Revere Goes Mobile


How do I reach 311 if I’m outside of the City, or if dialing 3-1-1 isn’t working correctly?

Call 781-286-8311.

If you are on a mobile device and the call you make is bouncing off a cell town in a neighboring community, it won’t reach our 311 center. In that case, you can dial the 10-digit number. In a small number of cases in North Revere, Verizon even has a small section of the city where the land lines call the Malden 311 office. In that case, you can also use the 10-digit number.

Contact Information & Hours
Mon. 8 am – 7 pm
Tues. 8 am – 5 pm
Wed. 8 am – 7 pm
Thur. 8 am - 5 pm
Fri. Calls Only 8:15 am -12:15 pm
Nick Romano

Randall Mondestin
Director of OIDM
Rahul Rana
Constituent Service Rep
Jacob Snyder
Constituent Service Rep
Jorge Caraballo
Constituent Service Rep
Yvonne Vu
Data Analyst
Madelyn Pineda Alvarez
Community Liaison Coordinator
Nada Abou Hadiba
Community Outreach Liaison
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