Mayor Arrigo Hosts Celebration for Revere DPW and Water & Sewer Employees
October 2, 2019
Overhaul of Workflow Management System Has Reduced Backlog by 80%
Data Released Today as Part of Results for Revere Transparency Initiative
Mayor Brian Arrigo today joined employees of Revere’s Public Works and Water & Sewer departments for a barbecue celebration as both groups continue to exceed all benchmarks for excellence in constituent service. Data released today as part of the City’s Results for Revere transparency initiative shows that a four-year backlog of work orders have been reduced by 80 percent. On average in 2019, 76 percent of pothole work orders are closed within two weeks, compared to 60 percent in the month prior to the implementation of a new work order system in 2018.
The massive upgrade of the city’s workflow software system has been a welcome change for department staff, making it significantly easier to respond to assignments quickly. Service requests that used to linger open for weeks are now being addressed immediately.
In 2019 alone, DPW and Water & Sewer teams have:
- Cleaned more than 1,300 of the city’s 4,500 catch basins, nearly quadrupling productivity in 2019 in a campaign to proactively address this critical infrastructure need
- Addressed 92% of work orders for park cleaning, mowing or maintenance in one week or less
- Closed more than 1,300 requests for hydrant maintenance
- Repaired nearly 700 potholes, with 75 percent of work orders addressed in under two weeks
“The teams at Water & Sewer and DPW have worked incredibly hard to constantly improve constituent service with smarter and more efficient systems that make the best use of the technology available to us,” said Mayor Arrigo. “I’m so proud to be able to showcase their efforts to all of the residents they serve through the Results for Revere performance dashboard.”
Visitors to the Results for Revere performance dashboard can review data including all work orders for parks, down trees and maintenance, hydrants, catch basins, potholes, manholes, water boxes, sign repairs and snow plowing, as well as the average time to close work orders, by type, by month. The City has established benchmarks for the speed in which work orders are closed, and will continue to publish data monthly tracking performance against the benchmarks.
Data was published today as part of Mayor Arrigo’s Results for Revere data transparency initiative that, for the first time, unlocks performance data for city departments and shares results to the public on the city’s website, Revere.org.