The Neighborhood Developers - VITA Program Assistant
Revere Works Job Opportunity - View all jobs
Are you enthusiastic about helping low income families access needed cash? Do you enjoy working with a wide
range of people and serving as a connector between clients and services? Do you enjoy a fast-paced
environment? If so, consider becoming the Program Assistant for CONNECT’s Volunteer Income Tax Assistance
CONNECT promotes the financial stability and mobility of residents of Chelsea, Revere, and Everett in close
collaboration with partner organizations by providing holistic services. CONNECT’s formal partners are Metro
Housing|Boston, Bunker Hill Community College, Metro Credit Union, and MassHire, and we also work
extensively with other organizations including La Colaborativa, Women Encouraging Empowerment, Revere
Community Schools, and the local municipalities.
CONNECT is a program of TND, a non-profit community development corporation with a mission to create
strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and
determine their own future. The organization builds affordable homes, supports households to achieve greater
financial mobility, and organizes community leaders on issues related to neighborhood conditions as well as
social and economic justice. TND’s headquarters is in Chelsea where it has operated since 1978. The organization
expanded into Revere in 2010 and began offering some of its services in Everett in 2018. For more information
VITA Program Assistant Job Description
VITA helps low and moderate income families file their taxes and claim tax credits. These tax credits, such as the
Earned Income Tax Credit (EITC) and the Child Tax Credit, are considered one of the most effective ways to help
families move out of poverty. As one of the largest VITA sites in the Boston area, The Neighborhood Developers
provides free tax preparation to hundreds of clients each tax season, resulting in millions of dollars in refunds for
our clients. The VITA Program Assistant plays a vital role for TND’s VITA program. They will work with the VITA program
manager/site coordinator to facilitate operations and coordinate client services during the busy tax season. We are
looking for someone who is committed to providing high quality services to the community, learns quickly, can
work in a fast paced environment, can work independently, and is comfortable with various software applications
Responsibilities and Duties:
Work with the VITA program manager/Site Coordinator to facilitate operations and coordinate client services during the busy tax season.
Responsibilities include but are not limited to:
Supporting VITA volunteers
Performing client tax intake and interview
Scheduling client appointments and follow ups for intake, interview, drop-off of documents, and signature and pick up.
Assembling documents and passing on to tax preparers and reviewers
Ensuring highest level of customer service is provided
Troubleshooting site and technical issues
support the Site Coordinator with other tasks as needed
Take IRS intake/interview and basic exam at the minimum.
Be available to be in person 100% during tax season and work most Saturdays during tax season (mid January - mid April)
Fluency in both English and Spanish required
Strong program management skills: demonstrated ability to manage time, work effectively in a team, prioritize appropriately among multiple competing demands, and solve problems.
Detail-oriented, well-organized, and able to work independently.
Strong computer skills with Microsoft Office suite and with Salesforce or other databases.
Excellent communication skills and ability to work both independently and in a team
Ability to interact positively and effectively with a variety of people from different backgrounds including
race, ethnicity, gender, sexual orientation and socioeconomic status.
Willingness to work evenings and/or Saturdays during tax season (January – April)
Knowledge of community resources in Chelsea and surrounding communities.
Experience working with low-income clients from a variety of racial/ethnic groups and countries.
Previous experience in financial coaching programs and/or tax preparation.
Basic tax knowledge preferred but not essential.
To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To Apply: Please submit both a resume and cover letter
Opportunity Communities (OppCo) provides human resources for TND. OppCo and its members, Nuestra Comunidad and TND are equal opportunity organizations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity, sexual orientation, marital status, disability, veteran status or any other basis protected by applicable federal, state, or local law.