Revere 311 is Live!
October 10, 2017
Revere 311 - the "one call to city hall" constituent service system that allows any resident to report an issue or ask a question by dialing 311 or using the Revere 311 app on Apple or Android - officially launched on Tuesday. The occasion was marked by a press conference with Mayor Brian Arrigo and Lt. Governor Karyn Polito.
Residents can use 311 to report issues ranging from potholes, to missed trash pickups, to faded street signs, as well as get answers to hundreds of frequently asked questions. In addition to the phone number and the Revere 311 app, residents can make service requests and look up issues via the Knowledge Base are www.revere.org/311.
"I’m excited about Revere 311 because it reflects two important priorities of my administration," said Mayor Brian Arrigo.
"First: the importance of making city government more friendly, responsive and courteous for residents. I know for many residents, it can be frustrating to try to get a question answered or report an issue. That’s what we’re hoping to address through the launch of a dedicated constituent services system.
The second priority reflected by 311 is my goal of making Revere’s city government more innovative. Our city has a tremendous opportunity to use fresh ideas and 21st century technologies to make city government work better for you. And that’s what we’re doing today."
Lt. Governor Polito noted that the Community Compact program fostered partnerships between municipalities and state government that allowed cities and towns to adopt best practices, and lauded "the progress achieved by working together in partnership to advance innovation and transformation in Revere."
Revere 311 can be found on social media at www.twitter.com/Revere311 and www.facebook.com/Revere311, enabling residents to use social media to report issues and make requests at any time. The phones are staffed during regular business hours. The 311 center can also be emailed at email@example.com.