The Water and Sewer Billing Department provides accurate and complete billing information to the residents of Revere. We strive to provide the best customer service that will exceed all expectations by listening to our customers and responding to their needs in a timely, professional, and courteous manner.
About Us
The Water & Sewer Billing Office invoices water and sewer customers on a systematic basis. The office is responsible for issuing all water and sewer bills for the city’s users of the water distribution and wastewater collection systems. Usages are determined from meter reads received digitally through our SENSUS software system. Our goal is to eliminate estimated readings throughout our invoicing system by working with residents to resolve transmission errors. Bills are issued monthly to commercial properties and quarterly to residential properties. Approximately 55,000 invoices are issued annually.
2024 Water & Sewer Senior Discount Program
This year's period to applyis March 1st, 2024through September 1st, 2024. Applications are now available online and in the Water Billing office at 319 Charger Street.
Application period for will run from March 1st 2024 through September 1st
This form must be completed and submitted no later than the last day of the application period.
Forms are to be submitted to the NEW Water/Sewer Admin office at 319 Rear Charger Street.
Applicant MUST provide a utility bill such as electric, gas or cable bill (not water) in their name.
Applicant MUST provide a Valid MA state driver’s license (or photo ID with DOB and address).
The program will no longer be associated with the 41C Assessors program.
Discount will ONLY be applied to the last quarter of the calendar year invoice (October).
Applicants must turn age 65 during the calendar year to which the discount will be applied.
Applicant must both OWN and OCCUPY the property in which application is for.
Both water and tax bill must be in the name of applicant or spouse of applicant.
The discount will ONLY apply to the owner of one, two, and three family dwellings.
The discount percentage will be based on previous year total gallon consumption.
A 35% discount will be given to qualifying applicants who have used less than 25,000 gallons.
A 20% discount will be given to qualifying applicants who have used 25,001-60,000 gallons.
NO discount will be given to those who have consumed more than 60,000 gallons.
Senior Discount Helpful Reminders
The MWRA Communities Act is looking for cities to promote conservation, and this new, tiered structure will align with these conservation efforts. Please see the section below to learn how to save money on your water bill.
Water Saving Tips
Toilet Tips
20% of all toilets leak.
Toilets use an average of 30% of all indoor water use.
Toilets built prior to 1994 use 3.7 to 7 gallons per flush.
Replacing that old toilet with a new one will save you an average of 22,000 gallons per year.
Shower & Faucet Tips
The third highest use of indoor water is bathing, and because most of us like to use warm water when we bathe, it’s also the second highest use of energy in the home.
Take a quick shower rather than a bath and save an average of 20 gallons of water
Install a water-efficient shower head with a flow of less than 2.5 gallons per minute.
Install aerators on your kitchen and bathroom faucets to reduce indoor water use by 4%. Turn off the water when brushing your teeth and shaving and save more than 5 gallons per day.
Re-use the water that vegetables are washed in for watering houseplants or for cleaning.
Instead of waiting for tap water to get cold enough for drinking, keep a bottle of water in the refrigerator.
Major Appliance Tips
Clothes washers can use as much as 30-35 gallons of water per cycle, and dishwashers as much as 25 gallons per cycle.
Wait until your dishwasher is full before running.
Cut down on the amount of rinsing you do before loading the dishwasher.
Only use the washing machine when it is full, and set the water levels to the appropriate loads.
General Tips
Clean driveways and sidewalks with a broom instead of the hose.
Check for leaks in outdoor faucets, pipes and hoses.
Prevent the creation of leaks by shutting off and draining water lines to outside spigots in the winter.
Cover your spa or pool to reduce evaporation. An average size pool left uncovered can lose as much as 1,000 gallons of water per month.
As much as 30% of water can be lost to evaporation by watering the lawn during the midday.
Drought Status
MWRA and the Department of Conservation and Recreation keep a daily watch on reservoir levels at Quabbin (412 billion gallon capacity) and Wachusett (65 billion).
While Wachusett levels are kept relatively fixed, Quabbin levels fluctuate with precipitation and watershed runoff.
The Quabbin/Wachusett system is so large that it can withstand short- and medium-length droughts and dry periods without a significant impact on its operating levels.
While the MWRA reservoirs are in Normal Operating range and no mandatory water use restrictions are in effect, Revere and MWRA urge residents to use water wisely.
To see the current status of the Quabbin/Wachusett system please follow the link below:
The City of Revere encourages you to pay your Water and Sewer bill online for ease and efficiency. Bills can also be paid in-person at the Collector's Office on the first floor of Revere City Hall, 281 Broadway or over the phone by calling 781-286-8120.
Request a Final Water Bill online prior to property sale:
Visit www.revere.org/permitting If you don’t have an account, create one as either a Property Owner or Citizen/Resident. The Apply for a Permit, and select “Final Water Meter Read Request” from the Application Type dropdown list. After you’ve finished answering the questions, submit your request. No payment will be due at this stage.
If the Water and Sewer Billing Department approve your request, you will receive an automated email noting that approval, and requesting payment.
After payment by credit card or e-check, you should receive a copy of the requested final bill by email.
It is the customer’s responsibility to notify the City of any mailing address changes. Any utility changes must be confirmed in writing either by letter, fax or visiting our office during normal business hours.
Other Services and Terms
Meter Tampering
Customers are responsible for the meters on their accounts. Unauthorized access to water or damage to equipment will result in a meter tampering fee of $200 plus equipment replacement costs and labor charges.
Outdoor Water Usage
By purchasing a secondary water meter through the Water/Sewer Billing Department, you can avoid being charged sewer on outdoor water use. To purchase an ipearl SENSUS irrigation meter please call the Water Office at 781-286-8145 for pricing. The irrigation meter will need to be installed by your personal plumber. A plumbing permit will need to be presented at the time of purchase. You will be billed twice per year on your irrigation account for WATER only. Please refer to the City of Revere, Irrigation Meter Policy in link below
The Water/Sewer Billing office generates bills for residential properties on a quarterly basis: February, May, August, and November. Commercial properties get billed on a Monthly basis.
Request a water service turn-on/shut-off
For emergency service Turn off requests please call 311 at 781-286-8311. To schedule a turn on/off for a future date please call the Water/Sewer Billing office at 781-286-8145. After hour emergency shut offs please call 781-286-8149. Any requests after 3pm have a $100.00 service fee.
All water in Revere is treated so it is safe to drink.
Where can I find tips for water conservation?
For water saving devices that will assist in lowering your water consumption, call the MWRA at 617-242-SAVE (7283)
Where can I find information about the water meter replacement program?
You can inquire about the water meter replacement program by calling our office at 781-286-8145.
Is each property required to have a separate sewer service?
Yes, each property is required to have a separate sewer service. Your service extends from its connection to the sewer main in the street to the plumbing in your house. As the property owner you are responsible for maintaining your service in good working order at your expense. Connections of roof downspouts, exterior foundation drains, areaway drains or other sources of surface water runoff or groundwater to your sewer service are prohibited.
