Office of Innovation and Data Management / Revere 311 « Back to view all departments

Reuben Kantor, Director
781-286-8311

Mission Statement

The Office of Innovation and Data Management works to improve city government management and functions through use of data and technology. OIDM works to make city government more efficient, effective and responsive both internally within and between departments, and externally between those departments and the residents who live and work within City borders. As the home of Revere 311, OIDM seeks to improve the relationship that Revere residents have with Revere city government.

To Accomplish its mission we will:

  • Seek opportunities for innovation and launch initiatives bringing technological solutions to improve government performance.
  • Work closely with departments to implement systems and technology changes with cooperation and collaboration of department staff.
  • Improve city services through 311 performance, including being available and accessible to constituents, working closely with departmental staff to communicate requests, and serving as a resource for following through on requests that are made.

Accomplishments:

  • Opened the Revere 311 office.
    • Taking in about 300 service requests and 1500 calls per month.
    • Maintained a closure rate of 90% of 311 Service Requests.
  • Relaunch of a new DPW work order system.
  • Set up a DPW snow contractor GPS device tracking system.
  • Worked with Building Department to launch Electronic Permitting.
  • Worked with and managed the consultants at the UMass Boston Collins Center for Public Management on the five-year Capital Improvement Plan, performance management meetings, epermitting, HR study, and 311 launch.

Goals:

  • Expansion of DPW Work Order System to a full asset management and invoice control system.
  • To fully integrate the DPW Work Order system with the 311 service request system.
  • Increase calls to 311.
  • Increase data analysis.
  • To expand epermitting to the health department, fire department, DPW, City Clerk, Licensing Commission, Elections and Assessing Office, and to fully integration epermitting with 311.
  • To add a survey feature to 311 results.
  • Launch a publicly-available 311 data dashboard.
  • Launch Document Management System.
  • Seek new innovation opportunities, such as app-based trash and alert app, leak detection improvement, financial system improvements, making procurement processes available online, and more.

Objectives:

  • 75% positive survey results for those who utilize 311.
  • To double the number of monthly 311 calls.
  • Fewer than 20% of calls to 311 transferred.
  • Eliminate most Paper Only forms, by bringing all forms currently on the City of Revere website to an online fillable solution.